Managed IT Services
33 years in IT, United software solutions LLC can become your trusted partner to monitor, troubleshoot and evolve all components of IT infrastructure. As your MSP, we will focus on preventive infrastructure maintenance and continuous cost optimization.
Managed IT services are a way to keep your IT infrastructure and applications stable, cost-effective, and relevant to the evolving business needs.
One Team for All Your IT Tasks
A managed IT services provider (MSP) is a third-party company that manages your IT infrastructure and software under the SLA. An MSP for companies with complex and dynamic infrastructures, ScienceSoft can take care of all your IT components within a range of services from daily monitoring and management to long-term optimization and evolution.
One Team for All Your IT Tasks
- A managed IT services provider (MSP) is a third-party company that manages your IT infrastructure and software under the SLA. An MSP for companies with complex and dynamic infrastructures, United software solutions LLC can take care of all your IT components within a range of services from daily monitoring and management to long-term optimization and evolution.
IT components we manage
- * We outline a sample set of IT components as it will be individual for each company’s infrastructure and IT assets.
Hardware
- Desktops.
- Laptops.
- Mobile devices, tablets.
- IoT devices.
Software and system integrations
- Custom and off-the-shelf applications.
- Custom and OOTB ESBs/message brokers.
Networks
- Switches.
- Routers.
- Wireless access points.
- Modems.
- Hubs.
- Servers.
Our Happy Customers
A good managed IT service provider is your strategic partner
“An MSP is not just a team who manages your daily IT operations, though it’s already a huge workload off your shoulders. What’s more, a good managed IT service provider is your strategic partner and can significantly optimize the cost and efficiency of your IT by driving small and large changes, like improving network latency or embracing demand-driven cloud computing.”
Andy Lipnitski
IT Stability without Huge Spending? Possible with ScienceSoft!
Outline the scope of IT services you might need, and we’ll come up with a best-priced offer to ensure the stability and evolution of the required IT components and processes.
About United software solutions LLC
- 33 years in the IT industry and 14 years of experience in ITSM.
- An expert IT team holding a range of certificates, among which are AWS Certified Solution Architect, Red Hat Certified System Administrator (RHCSA), Microsoft Certified Professional (MCP), AWS Certified SysOps Administrator (SOA).
- Ability to bring excellence and innovation to each project, as proved by the prestigious Global Outsourcing 100 listing.
- Having industry-wide experience - healthcare, retail, manufacturing, financial services, marketing and advertising, etc. - we apply personal approach to each customer.
- Ensuring pricing transparency and SLA flexibility. We are quick to provide a custom quote upon request.
Managed IT Services United software solutions LLC Delivers
We plan a scope of managed IT services individually for each client.
IT infrastructure assessment
- Analysis of the IT infrastructure state with the focus on scalability, operational efficiency, and security.
- IT infrastructure optimization roadmap with tactical solutions to identified problems.
IT infrastructure monitoring 24/7
- Configuration of tools for infrastructure monitoring and alerting (we commonly opt for Prometheus or Nagios).
- Reporting on the availability, uptime and response time of every infrastructure node.
- Troubleshooting to maintain the infrastructure productivity.
IT infrastructure administration
- User administration, regular software configuration and updates.
- Management of servers, network, cloud and on-premises data centers, and cloud services.
- Virtual desktop administration.
IT help desk
- L1 help desk – resolution of user issues.
- L2 help desk – resolution of technical issues that don’t require code changes.
- L3 help desk – resolution of technical issues at the code level.
How We Make Our Cooperation Comfortable and Risk-Free
Flexible cooperation models
United software solutions LLC is a full-service MSP provider – we can take care of all IT operations within your company. Also, we support co-managed cooperation and can share responsibilities with your internal IT infrastructure department or other IT services vendors.
SLA-based service delivery
We ensure the service transparency and create trust by documenting and signing an SLA describing the services that will be delivered, the terms, and the KPIs.
24/7 availability and fast responsiveness
We will be on guard of your infrastructure health round the clock. Commonly, we need max 8 hours to make urgent fixes and 1 day – 2 weeks to deliver new functionality.
Our Long-Term Clients Say
Due to our business growth, we decided to outsource the continuous development, support and maintenance of our proprietary internal systems. United software solutions LLC coordinated knowledge transfer, discovery of our internal systems, then transitioned into supporting those systems and taking on projects to evolve their functionality. We recommend United software solutions LLC as a trustworthy partner with skilled technical specialists on board.
Luke Walther
United software solutions LLC has been vital to our company’s growth in ecommerce over the last 3 years. We rely on the team for a variety of Magento support tasks, and they always deal with our problems fast. They are a very versatile company in terms of the number of services they provide. With their help, we’ve successfully upgraded our platform, improved our front-end UI, and developed a more efficient internal workflow to support our customers.
Jarod Joyce
We Know What Thoughts Might Bother You
Here, we answer the most frequent questions from our clients. But don’t hesitate to discuss with us whatever doubts you have on your mind.
Flexible Pricing for IT Management Services
Time & Material (hourly billing with a cap)
Best for: Evolution of applications and/or IT infrastructure components (introducing substantial changes or adding new functionality)
You receive the end-of-the-month invoice based on the hours or efforts reported per month.
You receive the end-of-the-month invoice based on the hours or efforts reported per month.
Mixed model (e.g., fixed monthly fee + T&M)
Best for: L3 support (defect fixes, minor functional changes), security management.
You pay in advance at a reduced hourly rate for a bunch of hours during which we deliver continuous support.
You pay in advance at a reduced hourly rate for a bunch of hours during which we deliver continuous support.
Per-ticket pricing
Best for: L1, L2 support, security management.
At the start of cooperation, we define the ticket cost, and you get charged based on the volume of incidents we resolve monthly.
At the start of cooperation, we define the ticket cost, and you get charged based on the volume of incidents we resolve monthly.
Fixed monthly fee
Best for: L3 support (defect fixes, minor functional changes), security management.
You pay in advance at a reduced hourly rate for a bunch of hours during which we deliver continuous support.
You pay in advance at a reduced hourly rate for a bunch of hours during which we deliver continuous support.